FAQ

What is Giclee?

The word Giclee (pronounced "zhee-clay") is delivered from the French verb "gicler" meaning 'to spray' or 'to squirt'. A Giclee print is a high-resolution, high fedelity, archival quaility digital print produced on a special large format printer and is a recognized fine art print category just like lithographs and serigraphs. Giclees are superior to traditional lithography ias the colors are brighter, last longer, and are so high-resolution that they are virtually 'continuous tone', rather than tiny dots. The color gamut for giclees is far beyond that of lithography, and details are crisper. Giclee prints are created typically using professional 8-Color to 12-Color ink-jet printers. These modern technology printers are capable of producing incredibly detailed prints for the fine art markets. The process employs lightfast (fade resistant,) pigmented inks and finer, more numerous, replaceable print heads resulting in a wider color gamut. The ink is sprayed onto the canvas, actually mixing the color on the canvas to create truer shades and hues. Giclees were originally developed as a proffing system for traditional lithographic printing presses, but it soon became apparant that the presses were having a hard time delivering the quality and brilliant color of the giclee proofs. The quality of the giclee print rivals traditional found in museums, art galleries, and photographic galleries. They are coveted by collected for their fidelity and quality.

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What is digital art?

Digital art is art created on a computer in digital form. Digital art can be purely computer generated, such as fractals, or taken from another source, such as a scanned photograph, or an image drawn using vector graphics software using a mouse or graphics tablet.

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How can I pay?

You can pay with any major credit card or PayPal. All our payments are processed through PayPal payment gateway. You do not have to be a PayPal member. Please make sure you supply us with all the information we'll need to ship your item.

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What other methods of payment do you accept?

We accept Paypal, major credit cards, Personal checks, cashier's checks and money orders. If paying via check/M.O, please send us an email with the name ans size of the artwork you wish to purchase. Please include shipping information. Please allow 10 business days for a personal check to clear our account.

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What is your return policy?

At UrbanArt, your satisfaction is very important to us. We will accept returns on all products within 10 days of receipt. We ask that you please check your shipment carefully when you receive it and report any damages or discrepancies as soon as possible. You can be refunded for the full price of the merchandise (less shipping & handling) or exchange for an item of equal or lesser value. Returns beyond the 10 day window will be accepted up to 30 days but a 20% restocking fee will apply. For return shipping or an exchange: Please contact us at orders@urbanartonline.com . We will create a return shipping label, which will then be sent to you via email. This label must be printed, securely fastened to the return package, and dropped off at your nearest FedEx authorized ship center.

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Do you ship internationaly?

Yes, we ship worldwide. For international orders some artworks may be over the size limit allowed by the postal system. In the event this happens we will contact you to discuss alternatives.

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What happens after I have paid for my item?

Orders are normally processed with 7 business days from the receipt of cleared payment. Once shipped we then e-mail you a tracking/DC number. The shipment usually takes 2-3 business days to deliver within US and 5-7 days in Canada. If you need your item faster, expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.

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What shipping methods do you have available?

We ship our items with either USPS or Canada Post. We do allow local pickup at a time that is mutually convenient.

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How much are the shipping fees?

The shipping fees for all of our products are clearly stated on the checkout page. The fees cover all shipping, handling and packaging material costs for the product.

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What do I do if my package was lost or damaged?

If a package arrives damaged, please hold onto the artwork and all packing materials until advised otherwise by the shipping company. You may call the shipping company Customer service to begin a calm with them. Please contact us immediately as well.If your shipment does not arrive when anticipated, you must also contact the shipping company and our offices immediately.

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Do I have sales tax?

Since we are a registered business in Ontario, we are required by state law to charge 8% PST when shipping to Ontario addresses and 6% GST on all orders shipped to addresses in Canada.

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I still have a question. How can someone assist me?

If you have any additional questions or comments please don't hesitate to contact us. we try to answer all e-mails within 24-48 hours. You may call us at or email us orders@urbanartonline.com.

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